Terms of service
Terms of Service
Last updated: September 2, 2026
Welcome to Vigorane.
These Terms of Service (“Terms”) govern your access to and use of the Vigorane website, online store, products, content, features, tools, and related services (collectively, the “Services”).
Throughout these Terms, the terms “Vigorane,” “we,” “us,” and “our” refer to Vigorane.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
By visiting our website, placing an order, purchasing a product, or otherwise using our Services, you agree to these Terms and any additional policies referenced herein.
If you do not agree with these Terms, you should not use our Services.
1. Eligibility and Use of the Services
By using our Services, you represent that you are at least the age of majority in your jurisdiction or that you have obtained any consent required by applicable law.
You may not use our products, website, or Services for any unlawful or unauthorized purpose.
You may not use the Services in any way that violates applicable laws, regulations, intellectual property rights, or the rights of others.
A violation of these Terms may result in suspension or termination of your access to the Services.
2. Online Store Terms
We reserve the right to refuse service, cancel transactions, restrict quantities, or limit access to our Services where reasonably necessary, including in cases involving suspected fraud, abuse, unauthorized activity, pricing errors, inventory issues, or violations of these Terms.
You agree to provide accurate, complete, and current information when placing an order.
You are responsible for ensuring that your:
- Name is correct.
- Billing information is accurate.
- Shipping address is complete.
- Email address is valid.
- Payment information is authorized.
Vigorane is not responsible for delays or delivery problems caused by incorrect information submitted by the customer.
3. Products and Product Information
We make reasonable efforts to display our products, descriptions, images, specifications, colors, sizes, ingredients, features, and other information as accurately as possible.
However, the appearance of products may vary depending on:
- Device displays.
- Lighting.
- Manufacturing variations.
- Packaging updates.
- Product improvements.
We do not guarantee that your device's display of colors or other visual details will be completely accurate.
Product descriptions and information may be updated from time to time.
We reserve the right to discontinue or modify products without prior notice, subject to applicable law.
4. Health, Beauty, and Personal Care Information
Certain products offered by Vigorane may relate to beauty, skincare, haircare, grooming, or personal care.
Information provided through our website is intended for general informational and commercial purposes and is not intended to replace professional medical advice, diagnosis, or treatment.
Individual experiences may vary.
Unless expressly stated and supported by appropriate evidence, product descriptions should not be interpreted as guarantees of specific medical, cosmetic, or personal results.
If you have a medical condition, allergy, sensitivity, or concern regarding the use of a particular product, you should consult an appropriate healthcare professional before use.
Stop using a product if you experience an unexpected or adverse reaction and seek appropriate professional advice where necessary.
5. Prices and Payments
Prices displayed on our website are presented in the currency indicated at checkout.
Prices may change without prior notice.
The price charged for an order will generally be the price displayed and accepted at the time the order is placed, subject to:
- Pricing errors.
- Technical errors.
- Tax adjustments.
- Promotional conditions.
- Other corrections permitted by applicable law.
Applicable taxes, shipping fees, or other charges will be displayed during checkout where required.
Payment must be successfully authorized before an order can be processed.
Payment processing may be provided by Shopify Payments or other third-party payment processors.
Vigorane does not directly control the policies, authorization procedures, or security systems of independent payment providers.
6. Orders
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right to reject or cancel an order when reasonably necessary, including where:
- Payment cannot be authorized.
- Fraud or unauthorized activity is suspected.
- Product information or pricing contains a material error.
- Inventory is unavailable.
- Shipping restrictions prevent fulfillment.
- The transaction violates these Terms.
If we cancel an order after payment has been successfully captured, the applicable amount will be refunded to the original payment method.
7. Order Changes and Cancellations
If you need to modify or cancel an order, contact us as soon as possible at:
We cannot guarantee that an order can be modified or canceled after it has entered processing or fulfillment.
If an order has already shipped, our Return & Refund Policy will apply.
8. Shipping and Delivery
Shipping estimates displayed on our website are estimates unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including:
- Carrier delays.
- Weather.
- Customs procedures.
- Holidays.
- Incorrect addresses.
- Regional transportation disruptions.
- Other logistical events.
Customers are responsible for providing a complete and accurate shipping address.
Additional information regarding processing, shipping, tracking, and delivery is provided in our Shipping Policy.
9. Returns and Refunds
Eligible returns and refunds are governed by our Return & Refund Policy.
Customers should review that policy before purchasing.
Certain beauty, personal care, hygiene, skincare, haircare, cosmetic, or similar products may not qualify for return after being opened or used where hygiene or safety considerations apply.
Nothing in these Terms limits any mandatory consumer rights provided by applicable law.
10. Promotions, Discounts, and Offers
Promotional offers may be subject to additional conditions.
Unless otherwise stated:
- Discounts cannot be combined.
- Promotions may have expiration dates.
- Promotional codes may apply only to eligible products.
- Offers may be limited by quantity or availability.
We reserve the right to modify or end promotional campaigns in accordance with applicable law.
11. Accuracy of Website Information
We make reasonable efforts to keep information on our website accurate and current.
However, the website may occasionally contain:
- Typographical errors.
- Incorrect pricing.
- Product description errors.
- Availability errors.
- Technical errors.
- Other inaccuracies or omissions.
We reserve the right to correct errors, update information, or cancel affected orders where permitted by applicable law.
12. Intellectual Property
Unless otherwise stated, content made available through the Vigorane website, including:
- Text.
- Graphics.
- Logos.
- Website design.
- Product descriptions.
- Images owned or properly licensed by Vigorane.
- Videos.
- Icons.
- Branding.
- Software elements.
is owned by, licensed to, or otherwise lawfully used by Vigorane and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, republish, sell, exploit, or commercially use protected content without appropriate authorization.
Nothing in these Terms grants you ownership of any Vigorane intellectual property.
13. Third-Party Services and Links
Our Services may include links to or integrations with third-party websites, applications, payment processors, shipping providers, advertising platforms, or other services.
We do not control independent third parties and are not responsible for their:
- Content.
- Privacy practices.
- Security.
- Terms.
- Products.
- Services.
Your interactions with third-party services may be governed by their own terms and policies.
14. Shopify
Our ecommerce Services are powered by Shopify.
Shopify provides infrastructure and technology used to operate our online store and process certain information associated with your use of the Services.
Your interaction with Shopify-supported functionality may also be subject to applicable Shopify policies and terms.
15. Privacy
Your submission and processing of personal information through our Services is governed by our Privacy Policy.
Our Privacy Policy describes:
- Information we collect.
- How we use information.
- How information may be disclosed.
- Privacy rights that may apply to you.
- How to contact us regarding privacy matters.
16. User Comments, Feedback, and Submissions
If you voluntarily submit feedback, suggestions, reviews, comments, ideas, photographs, or other content to us, you represent that you have the right to provide that material.
You may not submit content that:
- Is unlawful.
- Is fraudulent or misleading.
- Infringes intellectual property rights.
- Violates another person's privacy.
- Contains malicious software.
- Contains abusive, threatening, or defamatory material.
- Misrepresents your experience with a product.
We may moderate or remove submitted content where permitted by law and reasonably necessary to protect our Services or users.
17. Consumer Reviews
Reviews and testimonials should reflect genuine customer experiences.
We do not authorize users to knowingly submit false, fraudulent, deceptive, or misleading reviews.
We may remove reviews that we reasonably believe:
- Are fraudulent.
- Do not relate to the relevant product.
- Contain prohibited content.
- Were submitted through manipulation or abuse of our review systems.
Nothing in this section is intended to prevent customers from expressing genuine positive or negative opinions regarding their experience.
18. Prohibited Uses
You may not use the Services:
- For unlawful purposes.
- To violate applicable laws or regulations.
- To infringe intellectual property rights.
- To harass, abuse, threaten, or harm others.
- To submit false or misleading information.
- To transmit viruses, malware, or malicious code.
- To collect personal information unlawfully.
- To interfere with website security.
- To attempt unauthorized access to our systems.
- To conduct fraudulent transactions.
- To circumvent technical restrictions or security measures.
We may terminate or restrict access to the Services for violations of this section.
19. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis.
We do not guarantee that:
- Access to the website will always be uninterrupted.
- The website will always be error-free.
- Every product will remain continuously available.
- Every individual will experience the same results from a product.
Nothing in this section excludes warranties or consumer protections that cannot lawfully be excluded.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Vigorane and its service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services where such limitations are legally permitted.
This includes, where applicable:
- Loss of profits.
- Loss of data.
- Business interruption.
- Indirect losses arising from website access.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
21. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Vigorane harmless from claims, damages, liabilities, and reasonable expenses resulting from:
- Your unlawful use of the Services.
- Your material violation of these Terms.
- Your infringement of another party's legal rights.
This provision does not apply where prohibited by applicable consumer protection law.
22. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will remain valid and enforceable.
23. Waiver
Our failure to enforce a provision of these Terms does not constitute a permanent waiver of that provision or any other rights.
24. Termination
These Terms remain effective unless terminated by you or Vigorane.
You may stop using the Services at any time.
We may suspend or terminate access where reasonably necessary because of:
- Violations of these Terms.
- Fraudulent activity.
- Security concerns.
- Unlawful conduct.
- Abuse of our Services.
Obligations that logically survive termination will remain applicable after termination.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Our Services.
- Business operations.
- Technology.
- Legal or regulatory requirements.
The latest version will be posted on this website with an updated revision date.
Continued use of the Services after updated Terms become effective constitutes acceptance where permitted by applicable law.
26. Entire Agreement
These Terms, together with our:
- Privacy Policy.
- Return & Refund Policy.
- Shipping Policy.
- Other policies expressly incorporated into these Terms.
constitute the applicable agreement governing your use of the Services, subject to mandatory rights provided by applicable law.
27. Applicable Law
These Terms and your use of the Services are subject to applicable laws of the United States and any mandatory consumer protection laws that apply to your transaction or jurisdiction.
Nothing in these Terms is intended to restrict consumer rights that cannot legally be waived.
28. Contact Information
Questions regarding these Terms of Service may be sent to:
Vigorane
412 N Main St Suite 100
Buffalo, WY 82834
United States
Email: contact@vigorane.com
Business EIN: 98-1962029
Customer Support Hours:
Monday–Saturday
8:00 AM–5:00 PM PST
