Return & Refund Policy

Last updated: September 2, 2026

At Vigorane, we want customers to have a clear and transparent understanding of our return and refund process.

Please review this policy carefully before making a purchase.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must meet the eligibility requirements described below.

Return requests submitted more than 30 days after delivery may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, products must generally be:

• In the same condition in which they were received.

• Unused and unopened.

• In their original packaging.

• Accompanied by proof of purchase or order information.

For hygiene and safety reasons, certain personal care, beauty, skincare, haircare, cosmetic, or similar products that have been opened, used, or had their protective seal removed may not be eligible for return unless the product arrived damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

Please contact us before returning any product.

3. How to Request a Return

To request a return, contact:

Email: contact@vigorane.com

Please include:

• Your full name.

• Order number.

• Email address associated with the order.

• Product you wish to return.

• Reason for the return.

• Photos of the item where applicable, particularly for damaged, defective, or incorrect products.

If your return is approved, we will provide instructions regarding how and where to send your return.

Do not send products back without first receiving return instructions from us.

Unauthorized returns may not be accepted or processed.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is:

• Damaged during delivery.

• Defective.

• Incorrect.

• Missing from your order.

Please contact us at contact@vigorane.com as soon as reasonably possible after receiving your order.

Include your order number and clear photographs of the product and packaging where applicable.

We will review the issue and, where appropriate, may offer a replacement, refund, or another suitable resolution.

5. Non-Returnable Items

Unless otherwise required by applicable law, we may be unable to accept returns for:

• Products that have been opened or used where hygiene or safety concerns apply.

• Products with removed or broken hygiene or protective seals.

• Items damaged through misuse or improper handling after delivery.

• Products returned without authorization.

• Gift cards.

• Final-sale items, where clearly identified as final sale before purchase.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

6. Exchanges

We do not guarantee direct exchanges.

If you received a damaged, defective, or incorrect product, contact us at contact@vigorane.com and we will review the available resolution options.

For other eligible returns, you may need to return the original product and place a separate order for the desired replacement.

7. Return Shipping

Unless the product was damaged, defective, incorrect, or we made an error in fulfilling your order, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return results from an error on our part.

If a return is approved, we will provide the appropriate return instructions.

Please do not mail returns to our business address unless we specifically instruct you to do so.

8. Refunds

Once an authorized return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Processing times may vary depending on your bank, card issuer, or payment provider.

Vigorane does not control how long your financial institution takes to post an approved refund to your account.

9. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at:

contact@vigorane.com

We cannot guarantee that an order can be canceled or modified once it has entered processing or fulfillment.

If the order has already shipped, the applicable return procedures described in this policy will apply.

10. Refused or Undeliverable Packages

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us because of:

• An incorrect or incomplete address.

• Refusal of delivery.

• Failure to collect the package.

• Other circumstances outside our reasonable control.

We may deduct applicable shipping or return shipping expenses from any refund where permitted by law.

11. Lost Packages

If your tracking information indicates that your order has not arrived within the expected delivery timeframe, please contact us at:

contact@vigorane.com

We will review the available tracking information and work with the applicable shipping carrier when appropriate.

A package marked as delivered by the carrier may require additional investigation before a replacement or refund can be considered.

12. 30-Day Money-Back Guarantee

Where Vigorane specifically advertises a product as covered by a 30-Day Money-Back Guarantee, the guarantee is subject to the terms disclosed on the applicable product page and this Return & Refund Policy.

A money-back guarantee does not automatically waive reasonable eligibility requirements relating to:

• Proof of purchase.

• Return authorization.

• Product misuse.

• Fraudulent claims.

• Hygiene and safety restrictions where applicable.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

13. Refund Processing Time

After we approve a refund, it will be submitted to the original payment method.

Depending on your financial institution or payment provider, it may take additional business days for the refund to appear on your statement.

If an approved refund has not appeared after a reasonable period, please contact your bank or card issuer first and then contact us if additional assistance is required.

14. Contact Information

For questions regarding returns, refunds, damaged products, or order issues, contact:

Vigorane
412 N Main St Suite 100
Buffalo, WY 82834
United States

Email: contact@vigorane.com

Customer Support Hours:
Monday–Saturday
8:00 AM–5:00 PM PST

15. Policy Changes

We may update this Return & Refund Policy from time to time to reflect changes to our business practices, operational requirements, or applicable laws.

Any updated version will be posted on this website with a revised “Last updated” date.