Shipping policy

Shipping Policy – Custution

Thank you for shopping with Custution. We are committed to providing reliable shipping services and ensuring your order arrives safely and on time.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • Processing times may be extended during peak seasons or promotional periods.

Shipping Times

Estimated delivery times:

  • United Kingdom: 5–12 business days
  • Europe: 7–15 business days
  • International Orders: 10–20 business days

Please note that shipping times are estimates and may vary due to factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

We may occasionally offer free shipping promotions on eligible orders.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to update.

Incorrect Address Information

Customers are responsible for ensuring that all shipping details are accurate at the time of purchase.

Custution is not responsible for packages sent to incorrect addresses provided by customers. If an address correction is needed, please contact us immediately.

Shipping Delays

Delivery may be delayed due to circumstances such as:

  • Carrier service interruptions
  • Customs clearance procedures
  • Severe weather conditions
  • High seasonal demand

We appreciate your patience if such delays occur.

Lost Packages

If your package is lost during transit, please contact our support team. We will work with the carrier to investigate and resolve the issue whenever possible.

Customs and Import Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Contact Information

For any shipping-related questions, please contact us:

Support Email: vermevsoyka0m3yx1@hotmail.com